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Web Support Developer, HdK

  •  London
  •  Â£25k-30k
  •  Full time
  •  Closes November 24, 2025
  •  Hans de Kretser
  •  hans@wearehdk.com
  • #Combined arts

Description

Job Summary

This job is ideal for someone with junior web developer experience who is interested in working with websites for clients who are predominantly in the arts sector across theatre, dance, music organisations, creative artists and artist management.

Job Description

So, what does a day in the life of a Web Support Developer look like?

Your day to day would be working through our support system (Freshdesk), solving problems, updating websites and working collaboratively in the team.

Communication
You'll have the opportunity to work with many different people, whether internally with our talented team members and freelancers, or externally with our clients. This means communication is key. Whether by email, phone, video call or in-person, an open and friendly attitude is essential.

Managing Priorities
We work with a lot of amazing organisations on a daily basis. Being able to juggle multiple support tickets and prioritise tasks effectively is really important for this role. It can often be a fast-paced environment, but it is always exciting with the help of our supportive team.

Problem Solving
We're a naturally curious bunch, and as such are always looking for solutions to our clients' everyday problems. Whether strategising with internal systems or getting stuck into a new tool or plug in for a client, problem solving is a big part of the role!

Quality Assurance Testing
A keen eye for detail is required to ensure that high standards are maintained through the development of new features for our client websites, both in testing updates or in completing pre-deployment QA testing.

Social Responsibility:
As a https://www.bcorporation.net/en-us/certification/ - B Corp company who works in the arts and cultural industry, we understand our social responsibility to accessibility and sustainability. The junior Web Support Developer will help HdK build more sustainable digital practices through our projects as well as build on the excellent work to date to make our sites more accessible to all users.

More details on the WeAreHdK website careers page

Job Requirements

QUALIFICATIONS & EXPERIENCE

Essential:

  • Basic understanding of HTML, CSS, PHP, and WordPress.
  • Good troubleshooting and problem-solving skills.
  • Clear written and verbal communication skills.
  • Ability to manage multiple support requests with attention to detail.
  • Eagerness to learn and develop technical and client-facing skills.
  • Excellent people skills

Desirable:

  • Familiarity with DNS, SSL, or website hosting environments.
  • Experience using cPanel, Git, or WP-CLI.
  • Understanding of Google Analytics, Tag Manager, or similar tools.
  • Interest in website performance and optimisation.
  • Experience with a ticket desk system similar to Freshdesk

Job Responsibilities

  • Respond to client support tickets, investigate reported issues, and provide clear, helpful updates.
  • Maintain and update WordPress websites, including plugin, theme, and core updates.
  • Troubleshoot common website issues such as broken layouts, plugin conflicts, or slow performance.
  • Test, stage, and deploy website changes in coordination with the wider team.
  • Assist in diagnosing and resolving hosting, DNS, and SSL issues.
  • Work with senior developers to analyse and fix PHP, CSS, or JavaScript errors.
  • Use browser developer tools and basic command-line utilities (e.g. ping, dig, curl) to investigate connectivity or configuration problems.
  • Communicate effectively with clients via email or ticketing systems, translating technical findings into clear, accessible language.
  • Collaborate with internal teams to ensure smooth issue resolution and high service quality

More detailed on the WeAreHdK website

Useful Links

How to Apply

Send a short email explaining why you would be good for the role along with a cv to [email protected] by 24th November. Initial online interviews will start before.

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