Operations Manager, Barnsley Civic

Support the day-to-day operational management of the building. Oversee all customer-facing services as delivered to customers, visitors and private hire clients. Under the leadership of the Head of Operations, work closely with the Booking Administrator and the FOH team to deliver day-to-day external hires. Under the guidance of the Head of Operations, responsibility for monitoring and delivery of Shop and Visitor Experience budgets, ensuring compliance with internal procedures and effective strategic financial
management. Line-manage the front of house supervisors, overseeing their workload
and task management and, with the support of the Head of Operations, conduct regular supervision & annual reviews, while providing professional development support and pastoral care. Under the direction of the Head of Operations, take actions to ensure Barnsley Civic is compliant with all relevant licencing legislation and statutory licensing requirements including Premises, PRS, and Marriage Venue licenses; maintaining up-to-date records relating to these areas. Working to a framework set by the Head of Operations support the development and delivery of Barnsley Civic's overall evaluation framework. Uphold and comply with the organisation policies and procedures and the law in relation to health and safety, financial regulations, equal opportunities, and data protection.