As one of our two Lead event stewards you will be responsible for our team of paid, casual Cathedral Stewards. The Cathedral Stewards are an essential part of our life at the Cathedral - making possible the busy and engaging programme of services and events that we hold. You will organise the duty rota for the paid Cathedral Stewards, lead the Cathedral Stewards on the Cathedral floor during events and special services and take a lead on the recruitment, training and development of the stewards in collaboration with the EA to the COO. You will work closely with the Head of Engagement, the Engagement Coordinator and the Head of Events - assisting them with their delivery of events. You will also be a key member of the Health, Safety and Security Committee at the Cathedral. At its core, this is a role which offers the Lead Event Stewards the chance to be at the forefront of our relationship with our visitors and play a key part in the success of our special services, large-scale commercial and Engagement events. If you have: Significant experience of event stewarding And are: Customer focused, passionate about excellent engagement with excellent interpersonal skills Then we would love to hear from you. Closing date: 11.59pm on Sunday, July 12th Interviews are planned for Monday, July 20th Hours: 18 hours per week Salary: £15,942.85 (£31,000 FTE) Excellent interpersonal skills with people at all levels - internally and externally, and able to work collaboratively in an approachable and constructive manner with both paid staff and volunteers (E) Organise monthly rotas for the Cathedral Event Stewards; For further information and to apply, please visit the Church of England Pathways website (https://www.cofepathways.org/members/modules/job/detail.php?record=10381) Please note that we are only able to accept applications that are submitted through the Church of England Pathways website.Job Summary
Job Description
A keen awareness of health, safety, and security challenges for large public sites
Experience of line managing volunteers or paid casual staff
Pragmatic and solution-oriented
A strong communicator, with an understanding of and enthusiasm for the Cathedral's overall vision and values, and sympathy with the Christian faith.Job Requirements
Excellent organisational and time management skills, as well as meticulous attention to detail (E)
Significant experience of event stewarding (E)
Experience of successfully managing relationships with visitors or customers to ensure visitor safety and satisfaction (E)
Keen awareness of health, safety and security challenges of a large public site in central London (E)
Experience line managing volunteers or paid casual staff (D)
Understanding of and enthusiasm for the Cathedral's overall vision and values (E)
Inspires the trust, confidence, commitment of others and welcomes feedback (E)
Pragmatic and solution-oriented (E) Job Responsibilities
Working alongside the HR team, develop and maintain a training programme for Cathedral stewards
Work alongside the Head of Engagement and the Engagement Coordinator to take part actively in planning, set-up and delivery of Engagement events such as talks, theatre, music, comedy nights and art installations;
Undertake stewarding shifts for special services, large scale commercial events and Engagement events;
Work alongside the team to undertake Risk Assessments and Method Statements for special and Engagement events;
Assist the Audience Development Coordinator in collecting feedback from Engagement events
Demonstrate outstanding customer service at all times;
Attend the fortnightly Health, Safety and Security Committee: help to develop and implement new initiatives and responses to legislation and other guidelines
Ensure we are compliant with meeting our duty of care to members of the public.
Compile steward timesheetsHow to Apply