The IT Manager is responsible for overseeing the operation, maintenance, and ongoing improvement of Factory International's IT infrastructure, including helpdesk services, hardware, AV systems, networks, cybersecurity, and domain governance. The role also manages website infrastructure and third-party suppliers, ensuring high-quality service delivery and compliance with contracts. Working collaboratively across the organisation, the IT Manager provides technical expertise to deliver projects, implementing and enhancing systems to meet business needs, and may lead or contribute specialist input throughout the project lifecycle to ensure successful outcomes. ESSENTIAL - Strong hands-on experience managing enterprise networking solutions, including HPE Aruba switching and wireless platforms. - Proven experience administering Palo Alto next-generation firewalls (or equivalent), including security policy management and troubleshooting. - Practical experience managing Windows, iOS and other endpoint devices using Microsoft Intune, including compliance, configuration profiles and application deployment. - Experience working with Microsoft 365, Azure / Entra ID and identity-based security controls. - Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds. - Ensuring all technology services are run to the highest standards and quality of service (performance), and with minimal service disruption or downtime. Click Apply Now LinkJob Description
Job Requirements
- Demonstrable experience in IT infrastructure and operations management in a complex, multi site or venue based environment.
- Willing to undertake relevant statutory checks eg DBS (Factory International can support with processing and payment) Job Responsibilities
- Operational management of enterprise network infrastructure, including HPE Aruba wired and wireless networks, ensuring availability, performance, security and scalability.
- Management and ongoing optimisation of perimeter and internal network security using Palo Alto next-generation firewalls (or equivalent), including policy management, logging, rule reviews and threat prevention features.
- Web site infrastructure - manage the service provider contract for web site infrastructure operational matters, upgrades and maintenance. Liaise with the Audience web team and software development provider on all aspects.
- Line Management of the IT support team and external contractors.
- Managing the central IT helpdesk function - to establish and develop effective fault/support services.
- Administration and continuous improvement of endpoHow to Apply
Closing Date: 22 June 2026, 23:59pm