Key Duties To ensure orders for customers are raised promptly and accurately. To respond to emailed orders and enquiries as necessary. To ensure complaints and issues raised by customers are quickly resolved. To liaise with couriers regarding customers' orders. To receive and deal with incoming calls to the company. Rate of Pay A starting rate of £14.76 per hour is offered. Period of Contract/Hours This is a fixed-term, full time contract ending on 11th December, including a three-month probationary period. The standard working week is 37.5 hours, 8:30am - 5pm, Monday to Friday. Overtime is paid at time and a half once forty hours have been worked. Employee Benefits Holiday: Employees working a five-day week are entitled to 28 days' annual leave per calendar year, inclusive of bank and public holidays. After completing one full calendar year of continuous employment, full-time employees receive one additional day of holiday per year of service, up to a maximum of 33 days including bank and public holidays. Pension: Workplace pension and salary sacrifice pension scheme. Location DA2 6QL Dartford Person Specification The successful candidate will have demonstrable experience and interest in the theatre, live and recorded entertainment industry in general while those with a background in the technical side would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone-based role so candidates must be able to communicate effectively with customers over the phone and deliver a high standard of customer service. The department can get very busy so the ability to work effectively when under pressure is essential. Applicants must have the right to work in the UK. Please apply in writing to [email protected] with a covering letter and CV.  Closing date: 12pm, 20th February 2026. We will be looking to hold interviews on either Thursday 26th or Friday 27th February. Please let us know if you require any reasonable adjustments during the recruitment process. Interviews are typically conducted via Zoom; however, if you are unable to attend remotely and need an in-person interview, please inform us.Job Summary
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