Essential Qualifications: English & Maths GCSE 4+ Essential Qualities / Skills: Relevant experience Committed to highest level of customer experience / professional service Efficient, organised and solution focused Shares BCE / Creative Works community and social values Desirable Qualities / Skills: Knowledge / experience of co-working or shared workspaces Job Summary: Effective management of the Creative Works reception and spaces and services available to users and tenants at Creative Works. The maintenance of a positive and efficient working environment at Creative Works for all users, including tenants, apprentices and trainees. Job Responsibilities: Ensuring that the Creative Works Reception operates efficiently and smoothly, dealing with callers and visitors in a courteous manner Provide an efficient reception service and switchboard for Creative Works users and tenants, and assist the Community Manager in general duties as required To actively promote to tenants, Creative Works' additional services, including meeting room hire, adult training courses and business support Promotion of the community spirit and values of Creative Works, and introduction of new members into the community Overseeing and maintaining to date On-Boarding process for all tenants Supporting the Manager with sales enquiries Effective front-of-house administration Support the Facilities Manager in the effective implementation of H&S working arrangements Event support during and out of working hours Managing CRM Nexudus for onboarding and offboarding members and new leads Support the Community manager with marketing data entry using platforms such as Mailchimp, Instagram and Nexudus discussion board Salary and Days of Work 35 hours across 5 days a week for 52 weeks per year 25 days of annual leave plus UK bank holidays This is a permanent full-time position Start date ASAP Annual salary £26,500 Please complete the application form at https://www.bctforms.com/bct-staff-application-form-p1/ You must be eligible to work in the UK as this job is in London and cannot be done remotely. BCT is an equal opportunities employer and welcomes applications from all communities, encouraging equality, diversity and inclusivity. We are committed to safeguarding all enrolled learners and appointment of successful applicants are subject to satisfactory references and an enhanced DBS check. Creative Works is a values-led organisation with a focus on affordable space, sustainability and supporting the local community and we would like to appoint a person who can help to promote and maintain these values alongside running a successful commercial space.Job Description
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