Formerly known as Kala Sangam, Bradford Arts Centre is a performance space, meeting place and creative home that spotlights the city's brilliant culture, set in the historic heart of Bradford city centre. We are seeking two experienced and enthusiastic Receptionists to join our team. It is an exciting time to be joining Bradford Arts Centre as we establish ourselves in the city following on from a major refurbishment. You will provide excellent customer service to the visitors and customers of the centre and play a key role in supporting the smooth running of our events, creative spaces and performances. This is a hands-on customer facing role, and you will act as the front face of our organisation. We are looking for someone with a can-do attitude - someone who is proactive and confident in taking the initiative and managing multiple tasks and timelines. You will be a strong team player and bring the skills required to support our busy staff team with administrative tasks in quieter periods. Bradford Arts Centre is an equal opportunities employer with a diverse staff team and Board. For this position, we would be particularly interested in receiving applications from people from non-traditional arts backgrounds. Excellent interpersonal skills; the ability to deal with customers, visitors, suppliers, and people at all levels. Provide professional reception, customer service and administration support for To apply download the Job Description, Application Form and Equal Opportunities Form from the link provided.Job Summary
Job Description
Job Requirements
Respectful of Bradford's many communities.
Ability to deal with and de-escalate challenging situations.
Excellent verbal and good written English language skills.
Experience of using standard office IT software including email, Word and Excel.
An ability to work on own initiative and as part of a team.
A commitment to, and knowledge of, what makes a great customer experience.
Attention to detail and a focus on quality.
The ability to manage multiple deadlines.
Willingness to undertake necessary training for the post.
Good understanding of positive customer care practice.
Solutions-focused mindset: Ability to think on your feet and handle unexpected situations with composure and flexibility.Job Responsibilities
Bradford Arts Centre team, tenants and visitors.
Act as first point of contact for all telephone and visitor enquiries to Bradford Arts
Centre, responding to queries in a polite and helpful manner.
Operate the company's Box Office system, selling and reserving tickets as required.
Assist with room bookings at Bradford Arts Centre, dealing with enquiries from
prospective hirers and artists, offering advice and assistance on the rooms available.
Assist in the gathering of customer feedback, audience surveys and other information
as required.
Data entry and administration related to audience insights
Organise incoming mail & email, receive deliveries and ensure people are correctly
informed of deliveries in a timely manner.
Provide administrative support to the staff team as required.
Maintain client confidentiality and meet data protection requirements.How to Apply