The Admissions & Retail Assistant (ARA) is a customer-facing role at the heart of the Garden's daily operations. You will provide a warm, professional welcome to all visitors while supporting the smooth running of the Visitor Welcome Area and Garden Shop. Delivering consistently high standards of customer care, you will create positive first impressions and meaningful interactions that reflect the Garden's values. You will actively support the Visitor Experience Manager & Assistant in achieving annual targets, including visitor admissions, membership conversions, Direct Debit sign-ups, and Gift Aid contributions. To see the full JD please visit our website. Customer Service and Retail experience Key areas of responsibility: Please go to our website to download an application form and see the job description in full.Job Summary
Job Description
Job Requirements
Excellent interpersonal and communication skills (written and oral)
Strong organisational skills
Self-motivated and able to act on initiative
Knowledge of current trends, resources and information relating to the visitor sector
Ability to work as part of a small team
Excellent communications skills (written and verbal)
Knowledge of MS Office programmes and ability to learn to work with different systems such as Shopify
Experience using till/POS systems and cash handling
Knowledge of working in value-led organisations such as charities, or the cultural sector
Understanding of Gift Aid and confidence in communicating this to visitors
Knowledge of Safeguarding
Knowledge of GDPR
An interest in Gardens
An interest in working sustainably in a time of climate emergency Job Responsibilities
- Visitor Experience & Customer Service
- Retail
- Delivering Targets: Gift Aid, Donations, Membership and Sales
- Opening & Closing Responsibilities
- Administration & Cash HandlingUseful Links
How to Apply