Description
We are seeking an experienced Box Office Manager to oversee the day-to-day running of our Spektrix ticketing system for Wimbledon BookFest 2025. This is a hands-on, fast-paced temporary role suited to someone with excellent technical skills in Spektrix, strong sales and customer focus.
Key Responsibilities: Box Office Management
- Configure all events, price types, discounts, and seating plans in Spektrix
- Respond to and manage changes to events, cancellations, postponements etc
- Manage ticket allocations, holds, offers, and internal reporting
- Oversee in-person, online, and phone sales channels
- Create a culture of excellent customer service in multiple venues
- Manage the box office team and provide training for temporary staff and volunteers, recruiting team members where required.
- Manage ticket scanning systems and equipment for on-site events
- Ensure GDPR compliance and data accuracy
- Act as the first point of contact for Spektrix troubleshooting during the festival ticket sales period
- Manage memberships schemes and support recruitment
Marketing & CRM Support
- Use Spektrix's CRM tools to:
- Segment audiences for targeted email campaigns
- Track promotions and concessions
- Build customer lists for lapsed bookers and new audiences
- Assist in deploying campaign emails via Mailchimp or Dotdigital
- Produce post-event sales and attendance reports to inform marketing follow-up
- Liaise with external web developers to optimise customer journey and troubleshoot ticketing integrations
Person Specification
Essential
- Proven experience as a Box Office Manager using Spektrix or similar
- Strong knowledge of Spektrix functionality including offers, segmentation, reporting, and web integrations
- Excellent attention to detail and confident working independently
- Good understanding of CRM and audience development in a marketing context
- Excellent written and verbal communication skills
- Calm under pressure with strong problem-solving abilities
- Comfortable working evenings/weekends during the festival
- Knowledge of GDPR and data handling best practices
- Knowledge of Gift Aid processing
- Take a flexible and responsive approach.
Desirable
- Experience working in festivals, events or temporary box office environment
- Familiarity with Mailchimp, Dotdigital, or similar e-marketing systems
- Experience training box office/front-of-house teams