Job Purpose: Positive, friendly and proactive approach with excellent customer service skills. Provide excellent customer service and a welcoming experience for all visitors. Please apply by 5pm on 11th Sept with a CV and covering letter to Nicki via email to [email protected]Job Summary
Job Description
To provide excellent customer service and contribute to the day-to-day running of a welcoming and well-organised Box Office, primarily during weekend evening performances.
Responsibilities:
- Maintain a high standard of service within the Box Office.
- Deliver excellent customer service to every customer, while taking a proactive approach to ticket sales and customer enquiries.
- Process ticket sales and other customer transactions accurately.
- Keep up to date with events across Leicester Square Theatre and the Museum of Comedy.
- Provide accurate end-of-show information as required.
- Ensure all Box Office procedures are followed and the highest standards of security and health & safety are maintained.
- Identify and report any issues affecting the smooth running of the Box Office or performances.
Additional Responsibilities
- Use initiative and make appropriate decisions when dealing with customer enquiries and day-to-day Box Office issues.
- Maintain a good knowledge of upcoming performances, ticket availability and relevant event information.
- Support the Box Office Manager and wider team with additional duties as required.
- Be flexible and available to work Saturday and Sunday evenings, with occasional additional shifts where agreed in advance.
Essential Qualities
- Positive and proactive approach.
- Excellent customer service skills.
- Ability to use initiative and make decisions.
- Organised approach to administration and managing workloads.
- Excellent attention to detail and accuracy.
- Ability to remain calm and professional in a busy environment.
- Ability to prioritise effectively and work as part of a team.
- Excellent verbal and written communication skills.
- Reliability and punctuality.
- Availability to work Saturday and Sunday evenings.
Desirable Qualities
- Previous Box Office or ticketing experience.
- An interest in theatre and comedy.
Pay
£13.15 per hour increasing to £13.45 after 3 month probationary period.Job Requirements
Excellent attention to detail, accuracy and organisation.
Ability to use initiative, make decisions and solve problems independently.
Ability to remain calm and professional in a busy environment.
Strong verbal and written communication skills.
Ability to prioritise effectively and work well as part of a team.
Reliable, punctual and flexible in approach.
Availability to work Saturday and Sunday evenings, with occasional additional shifts.
Previous Box Office, ticketing, theatre, arts or customer service experience is desirable.
Experience of cash handling and ticketing software is desirable.
Knowledge of Excel and Google Docs is desirable.
An interest in theatre and comedy is desirable.Job Responsibilities
Process ticket sales, exchanges and customer transactions accurately.
Maintain a high standard of presentation and service within the Box Office.
Maintain up-to-date knowledge of performances, ticket availability and event information across Leicester Square Theatre and the Museum of Comedy.
Assist with end-of-show procedures and cashing up.
Liaise with promoters and ticketing agencies when required.
Follow all Box Office, security, health & safety and operational procedures.
Identify and report issues affecting the Box Office or performances.
Work collaboratively with the wider theatre team.
Use initiative to resolve customer queries and support the smooth running of performances.
Assist the Box Office Manager with additional duties and contribute to improving customer experience and Box Office operations.How to Apply