We are seeking an ambitious and dynamic Visitor Services Coordinator to coordinate and manage the Volunteering Programme, Membership Scheme, Group Bookings and Front of House during public openings, as well as to take responsibility for various administrative tasks, including marketing, website and social media management. During exhibitions and public openings, this role is focused on Volunteer and Front of House coordination. The successful candidate will be responsible for overseeing the day-to-day Essential: Desirable: See full job description on our website. Please choose ONE of the following two ways of applying: In either means of application – letter or video – you should outline your interest in working at Two Temple Place’s and how your experience makes you suitable for this role. On receipt of your application, you will receive an Equal Opportunities from by weblink.Job Summary
Job Description
running of visitor services when the building is open to the public, largely through the support of a dedicated group of volunteers. The Visitor Services Coordinator plays a key role in managing the volutneers, ensuring the delivery of outstanding visitor service, and welcoming them to the team.
You will also take on responsibility for promoting, developing and administrating the Members' scheme, devising fun, engaging events for the Members and liaising with partner museums.
The Visitor Services Coordinator reports to the Head of Culture and Community and is based at Two Temple Place. The role is full-time and includes some evening and weekend work throughout the year.Job Requirements
Demonstrable enthusiasm for and understanding of working with volunteers and the public
Personable and friendly, with outstanding customer service skills and a keen interest in people and strong and creative communication
Experience working in a customer facing environment, or of duty management in an arts setting
Highly organised, with a forensic eye for detail and accuracy, proven experience managing and prioritising workloads to meet deadlines
Strong IT skills and numeracy, with experience of using Microsoft Office
Knowledge of website content management and social media platforms
An interest in and commitment to the charitable aims of Two Temple Place and The Bulldog Trust
Willing to work flexible hours, including evenings and weekends as occasionally required
Demonstrable commitment to making culture and the arts available to all
Experience working with volunteers in the charitable sector
Experience working with databases and CRM systemsJob Responsibilities
Useful Links
How to Apply
1) Send us a covering letter of no more than two sides of A4 and CV via the link on our
vacancies page, or to [email protected]
2) Send us your CV and a short video (maximum of 3 minutes) via WeTransfer
www.wetransfer.com to [email protected]
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