Visitor Experience Supervisor About Us We have two public sites in the Midlands and London and a stored collection at Stafford. Our purpose is to share the RAF story - past, present and future - using the stories of its people and our collections to engage, inform and inspire. What We Are Looking For About the role This is a hands-on supervisory role, combining team leadership, operational coordination and practical support across front of house activity. You will act as a customer-focused role model, help maintain safety and compliance standards, and contribute to the continued improvement of the visitor experience. This is a permanent, part-time role working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights. The role will be based at our London site. What you will be doing: Actively engage the front of house (FoH) team of Visitor Experience Assistants (VEA) and volunteers, and staff and volunteers from other departments, to provide an exceptional visitor experience, excelling in customer service and interaction, and assist the empowerment of Please click on the following link to apply for this role. You will be taken to our applicant tracking system: https://royalairforcemuseum.peoplehr.net/Pages/JobBoard/Opening.aspx?v=423b8b91-8efc-49b5-9998-db138126a376 You can find more information about the application process, as well as the benefits of working for the museum at https://www.rafmuseum.org.uk/about-us/job-vacancies. The closing date for applications is: 11.59 pm on 11 November 2026 Interviews will take place on: 20 November 2026Job Summary
Job Description
Part-time, Annualised: 1250 hours per year - London
£23,316.31 per annum
The Royal Air Force Museum is as a national museum, a Government non-departmental public body (NDPB) and a registered charity.
Are you passionate about creating memorable visitor experiences and supporting teams to deliver excellent customer service? The Royal Air Force Museum is looking for a positive, enthusiastic and capable Visitor Experience Supervisor to help lead our front of house operation and inspire visitors to connect with the RAF story.
As Visitor Experience Supervisor, you will play a key role in the day-to-day supervision of the Museum's on-site visitor experience operation. You will help motivate and support Visitor Experience Assistants and volunteers, ensuring that visitors receive a warm welcome, high standards of customer care and opportunities to engage with the Museum's inspiring collections and stories.Job Requirements
Supervising and supporting Visitor Experience Assistants and volunteers to deliver an excellent visitor experience.
Helping to create a welcoming, safe and engaging environment for visitors, colleagues and volunteers.
Coaching, motivating and empowering the front of house team to provide first-class customer service.
Supporting rotas, leave requests, sickness absence and the flexible use of staff resources.
Acting as Duty Manager, Incident Team Leader in emergencies, or Designated Safeguarding Officer when required.
Maintaining high standards of safety, security, presentation and compliance across visitor-facing areas.
Supporting sales, fundraising, events and activities to help the Museum meet its objectives.
Developing positive working relationships across departments and with external partners.
Contributing to service improvements, environmental sustainability and the Museum's wider strategic priorities.Job Responsibilities
others to deliver the same aims and objectives.
As nominated the post holder will lead on specific areas of the FoH team's work, engaging with other teams as required. Supervise the front of house activities of VEAs and volunteers. Ensure the delivery of appropriate customer care and presentational standards in accordance with the
expectations of the Museum.
Be expected to manage/oversee the performance, development and welfare of a subset of VEAs and/or volunteers, and may themselves be required to undertake routine VEA duties when cover is required. manage, coach and support VEAs in the delivery of a first-class visitor
experience. Useful Links
How to Apply