Visitor Experience Manager, Pitzhanger Manor & Gallery

This is a unique opportunity for an experienced professional to join an established, passionate and committed team to build on the success of re-opening and further develop our visitor experience offer. Reporting to the Head of Commercial & Operations for Pitzhanger Manor & Gallery Trust (PMGT), the Visitor Experience Manager is a key post responsible for delivering Pitzhanger Manor's commercial and operational strategy.

Are you a creative thinker? Are you solutions driven? Passionate about retail? The post holder will manage a visitor services team who consistently deliver the highest standards of services and commerciality. This team includes a Deputy Visitor Experience Manager, Visitor Assistants and volunteers whose motivation and development is crucial to the Trust's success.

Leading by example you will embody the can-do team culture within our Visitor Experience team that achieves efficient and effective long-term internal operations. Achieving KPI targets, developing procedures and overseeing day to day operations will be key to this role. The visitor welcome, gallery invigilation and retail sales team are interchangeable, with the Visitor Assistants and volunteers working across all areas of the customer journey.