As a Venue Assistant for Ramses and the Pharaoh's Gold at Neon at Battersea Power Station, you will play an instrumental, multi-disciplinary role in creating an outstanding, world-class visitor experience. This is a dynamic, cross-trained position. Assistants will work flexibly across multiple guest-facing touchpoints, including the Box Office, Exhibition Galleries, VR Experience, and Retail spaces, ensuring the highest standards of service, safety, and operational excellence throughout the venue. Experience: Minimum 1 year of experience in a customer-facing, sales-focused, or visitor-facing environment (such as a museum, gallery, tourist attraction, theatre, or major event). Technical Skills: Previous experience working with POS and/or ticketing systems is highly preferred. Communication & Interpersonal Skills: Excellent verbal communication skills with the ability to converse clearly, warmly, and professionally with guests, colleagues, and management. Teamwork & Adaptability: A proactive team player who is results-driven, motivated, and highly adaptable to switching between operational areas throughout the day. Physical Capability: Comfortable standing and moving around the floor for extended periods, and physically able to handle stock or assist with deliveries as needed. Flexible Schedule: Full commitment to a flexible rota, including two out of four weekends, evenings, and public holidays to accommodate dynamic operating hours. 1. Customer Service & Visitor Experience Please send your CV to [email protected]. Hours Available: Part-time (16+ hours per week) Rate of Pay: £14.80 per hour Reports To: Venue Duty Manager / Retail Supervisor / Venue DirectorJob Summary
Job Description
Job Requirements
Job Responsibilities
Warmly welcome, greet, and check in guests, providing accurate information about the exhibition to ensure a positive start to their visit.
Confidently engage with a wide range of visitors, delivering exceptional service and responding to ticket, gallery, or retail queries with a helpful attitude.
2. Ticketing & Box Office Sales
Sell, redeem, and process event tickets efficiently using our ticketing and POS systems.
Maximise revenue by upselling additional items, such as audio guides or premium packages, to help make visits extra special. 3. Gallery Flow, Safety & VR Operations
Monitor visitor flow inside the exhibition and assist the security team with crowd management during peak periods.
Ensure safety, venue evacuation, and emergency protocols are strictly followed when required.
4. Retail Operations & Selling Floor Maintenance
Maintain high store and selling floor appearance standards.Useful Links
How to Apply
Closing date: 28 October 2026 at 5:00 PM
Location: Neon at Battersea Power Station, London SW11 8DQ
Contract Type: Temporary until 3rd January 2027