pointblank is an award-winning music school specialising in Higher Education and short courses in subjects including Music Production and Sound Engineering, DJ Performance, Singing and Songwriting, Music Business, Software Engineering and Radio Production and Broadcasting. As a TEF Gold-rated specialist music education provider, we take pride in teaching the creative process of making music at the highest level, supported by expert lecturers and state-of-the-art facilities. We provide a curriculum and experience deeply connected to the industry, ensuring students leave us with the professional tools they need to succeed in their careers. pointblank holds Taught Degree Awarding Powers (TDAPs), which allows us to award our own degrees and maintain control over academic standards and student experience. This status reflects our reputation for excellence, evidenced by high student satisfaction scores in the National Student Survey (NSS). This is your chance to join an exciting company providing opportunities for personal development. This is a key role within the Student Support Department, with supervisory responsibility for the Student Experience Team and all day-to-day student experience activities, including communication to pointblank students. You will manage the front desk including staff rotas, ensuring a friendly and polite first point of contact for all students, staff and guests visiting pointblank, and oversee the team to respond with speed and accuracy to email, phone and in-person enquiries. You will contribute to team activities, KPI's and implement improvement opportunities as identified by the team including attending training sessions relevant to the role. You will have excellent customer service skills, ideally with a qualification in this field, and practical experience of staff management. With a good understanding of students' needs you will be an effective communicator, able to work calmly under pressure, and to prioritise work demands to meet deadlines. This is a fantastic opportunity to join an exciting company with prospects for personal development and your commitment to excellence will be instrumental in achieving our goals. Visit our website for full details and how to apply.Job Summary
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Closing date - midnight on 28/08/2026