Key responsibilities You will be responsible for setting up the church before concerts and ensuring all equipment and litter are cleared away afterwards. You will welcome audiences, promoters and musicians, delivering excellent customer service and dealing with on-site queries or complaints, escalating issues to management where appropriate. You will report any operational, booking or health and safety concerns promptly, provide cover for pre-paid ticket collection at the Box Office when required, and keep up to date with activities across St Martin's to ensure effective communication with colleagues and other departments. You will also be expected to maintain a smart appearance and wear the required uniform, work collaboratively with colleagues, attend training where necessary and follow all health, safety and emergency procedures. About you You will have excellent organisational skills and attention to detail, alongside outstanding customer service and communication skills. You will be friendly, positive and welcoming, with the ability to work collaboratively as part of a diverse team. You will be confident dealing with queries and resolving problems, with a genuine enthusiasm for creating memorable visitor experiences. An interest in or knowledge of classical music would be an advantage, but is not essential. Most shifts would be evening shifts between 3 and 3.5 hours, with the occasional longer shift on days with multiple concerts or a bigger set up. Currently we are looking to fill shifts every evening through December and ideally are looking for candidates who have good availability throughout December The successful candidate will have excellent customer service and communication skills, with a friendly, approachable and professional manner. They will be organised, reliable and attentive to detail, with the ability to work effectively as part of a team and independently when required. They will be confident dealing with visitors, responding to queries and resolving on-site issues appropriately. A flexible approach to working hours, including evenings and weekends, is essential to meet concert schedules. They must be willing to undertake training, follow health and safety procedures and take pride in creating a welcoming and positive experience for audiences, promoters and musicians. An interest in classical music or live events would be beneficial but is not essential. To apply for this role, you must confirm that you have total availability up until January 1st. We cannot accept any requests for any time off during our Peak December period. Ensure the smooth and safe running of concerts by setting up the church before performances and clearing equipment and litter afterwards. Welcome audiences, promoters and musicians, providing a friendly and professional service. Respond to visitor queries and complaints, resolving issues where possible and escalating to management when required. Report operational, booking or health and safety concerns promptly. Assist the Box Office with pre-paid ticket collection when needed. Maintain good communication with colleagues and stay informed about activities across St Martin-in-the-Fields. Work collaboratively with other departments, maintain a smart appearance and follow all organisational policies, health and safety requirements and emergency procedures. To apply for this post, please email an up-to-date CV detailing your relevant achievements to [email protected]Job Summary
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Deadline: 5pm 20th November 2026.