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Retail Sales Assistant, The Design Museum

  •  London
  •  Â£20k-25k (pro rata)
  •  Part time
  •  Closes October 30, 2025
  •  the People Team
  •  peopleteam@designmusuem.org
  • #Museums

Description

Job Summary

The Design Museum shops offer a superlative range of products to mirror our collections and exhibitions. We are currently looking for a permanent member of staff to work 28 hours per week, 4 days per week (on a 4-week rolling rota pattern).

Job Description

*The complete job description/person specification is available to download from our careers portal vacancy listing.

Customer service and shop presentation

  • Welcome and positively engage every visitor to the museum shops and consistently deliver the highest standards of customer service.
  • Maintain high visual merchandising standards across all shops, following visual merchandising plans.
  • Help exceed all retail sales targets in the shops through proactive interactions with our customers and rapid recall of product knowledge.

Shop operations

  • Operate our EPoS system in a secure and efficient manner, including all elements of cash handling and opening/closing till procedures.
  • Mitigate against stock shrinkage through remaining alert, ensuring stock is secured and reporting any losses to the management team.
  • Maintain housekeeping standards, ensuring all stock, display equipment and retail fixtures are clean and tidy, and that point-of-sale information is accurate and in pristine condition.

Stock management

  • Participate in regular stocktakes and counting of stock always ensuring accuracy.
  • Regularly replenish shopfloor displays, maintaining high standards of visual presentation, and assist with stock movement from the stockroom.
  • Assist with deliveries ensuring that stock is safely and neatly stored in the stockroom and that relevant paperwork is completed accurately and without delay.

Job Requirements

Person specification

Essential - Knowledge, skills and experience

  • Experience of working in a retail environment, or similar.
  • Confidence and ability to proactively sell in busy environments and exceed targets.
  • Excellent interpersonal skills, with a passion for delivering great customer service.
  • Good visual merchandising skills and excellent recall of product knowledge.
  • Flexible approach to a range of retail tasks such as fulfilling online orders and stockroom duties.
  • Team-spirited.

Job Responsibilities

With a passion for great customer service, you excel at delivering welcoming and aesthetically pleasing retail environments. Our shops offer a superlative range of products to mirror our collections and exhibitions, and you will relish the opportunity to communicate this message to our visitors in an engaging and well-informed manner.

Terms and Conditions

Salary: £20,380 per annum (based on a full-time equivalent of £25,475 per annum)

Holidays: 25 days pro rata + Christmas eve (museum closed)

Hours: 28 hours/4 days per week, on a 4-week rolling pattern, 0.8 FTE

W1 - Tue, Wed, Fri, Sat

W2 - Tue, Wed, Fri, Sat

W3 - Tue, Wed, Fri, Sat

W4 - Mon, Tue, Wed, Fri

Location: This role is based on-site at the museum.

Closing date: Thursday 30 October, midnight

Interviews: Friday 7 November

How to Apply

For more information on the job description and person specification, please follow the link: https://careers.designmuseum.org/vacancies

Please note, we can only accept applications made via our online recruitment portal - click link to be directed.

If you encounter any issues while attempting to upload your application form onto the online portal, please email [email protected] before the vacancy post closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).

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