Description
The RCM is seeking to engage a Projects & Operations Manager, who will play a key role in supporting and leading on the review, development, implementation and management of a wide range of projects as well as Estates and FM policies, procedures and functions.
Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2025 QS World University Rankings, in which we were ranked as the global No. 1 institution for both Music and Performing Arts. The College has held this world-leading place in Performing Arts for the four successive years, while Music is a new subject introduced to the rankings in 2024.
The RCM is seeking to engage a Projects & Operations Manager, who will play a key role in supporting and leading on the review, development, implementation and management of a wide range of projects as well as Estates and FM policies, procedures and functions. The Projects & Operations Manager directly line-manages House Manager and Box Office and Venue Operations Officer, acting as a key point of contact for appropriate internal and external stakeholders.
Candidates will need to demonstrate:
- Experience in project management and estates operations
- Background in visitor engagement providing costumer service such as box office, front of house services
- A positive and proactive attitude, and quick to respond to requests
- The ability to work as part of a busy team
- The ability to make considered decisions and, where necessary, take emergency action
- Confidence in report writing, data analysis and active management of project work and contractors
Job reference number: 202-25
Closing date: 9am Friday 9 January 2026
Interview date: Monday 19 January 2026
Salary: Grade 7; £39,608 - £43,975 per annum. Appointments will normally be made to the first point of the grade.
- Prince 2 certificate or equivalent in project management
- Project Management experience
- Operational readiness experience for new buildings, ideally within HE sector
- Experience of working in an Estates environment in HE or the Arts
- Excellent problem-solving skills and ability to work independently, using own initiative: an ability to assess problematic situations to identify causes, gather and process relevant information, generate possible solutions and resolve the problem
- Good decision-making skills: ability to assess situations independently and determine the importance and urgency and risks, and make clear decisions which are timely and in the best interests of the organisation
- Experience managing external contractors
- Experience of servicing committees and ability to take accurate and concise minutes of a wide variety of committees and fora
- Confidence to deal with external contacts and excellent interpersonal skills, demonstrating diplomacy, persuasiveness and tenacity
- Support and work with the Head of Projects, Facilities & Operations and Facilities & Operations Manager to manage procurement relating to all aspects of Facilities & Operations management to ensure that the College achieves value for money from these services. This includes: drafting specifications and service levels; letting of tenders (e.g. security); contract negotiation and contract agreement/award
- Support the Director of Estates, Head of Projects, Facilities & Operations and Project and Environmental Coordinator in the delivery of Estates projects including drafting project reports, assisting feasibility/design processes, attending project meetings, working with contractors/consultants, capturing project data and liaising with internal and external project stakeholders
- To lead and manage all College internal and external office moves and relocations with the Head of Projects, Facilities & Operations, Facilities & Operations Manager, Estates Project & Environmental Coordinator
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format to the Recruitment team at [email protected].
CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.