Palace Host (Sales) Team Leader - Hampton Court Palace, Historic Royal Palaces

Established role, 36 hours plus 2.5 AHS, working 5 days a week over a 7-day pattern that includes some weekends and bank holidays

Salary: Pay range 9.2 - £34,030 plus additional hours supplement of £2,363 per annum pro rata.

We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we're bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share. We are currently recruiting for a Palace Host Sales Team Leader to join our team.

The role of the Palace Host (Sales) Team Leader is to inspire, motivate and lead our team of permanent, seasonal, and casual Palace Hosts (Sales) to ensure a memorable customer experience across the Ticket Office & Shop. Also supporting with the delivery of on-site sales targets and KPIs by motivating the team to proactively sell tickets, guidebooks and memberships.

To be successful in the role, excellent people skills are essential; along with a good understanding of what exceptional customer service is and how this can be achieved within a team, to help deliver sales targets. An ability to use your initiative, along with good IT admin skills are also highly desirable.

For further details please refer to the Job Profile / Person Specification.

Closing date: 30th November 2025

Interviews: 9th December 2025