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Operations Supervisor, Royal College of Music

  •  London
  •  Â£30k-40k
  •  Full time
  •  Closes February 16, 2026
  •  Anna Hart / Zuzana Klejova
  •  recruitment@rcm.ac.uk
  • #Music

Description

Job Summary

The RCM is seeking an Operations Supervisor to join the diverse Estates & Facilities team at the College. The post-holder will provide fluid and efficient supervision of a range of Facilities, Front of House and Customer Service operations and relevant teams.

Job Description

Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2025 QS World University Rankings, in which we were ranked as the global No. 1 institution for both Music and Performing Arts. The College has held this world-leading place in Performing Arts for four successive years, while Music is a new subject introduced to the rankings in 2024.

The RCM is seeking an Operations Supervisor to join the diverse Estates & Facilities team at the College. The post-holder will provide fluid and efficient supervision of a range of Facilities, Front of House and Customer Service operations and relevant teams. The successful candidate will be capable of supporting every facet of the Estates department with day-to-day operations, including serving as building Duty Manager for the campus. The Operations Supervisor will respond to all emergencies in a professional, competent manner, ensuring the general security and safety of the College and its users.

Job reference number: 200-26

Closing date: 9am Monday 16 February 2026

Interview date: Wednesday 25 February 2026

This post is offered on a permanent, full-time basis and is immediately available.

Job Requirements

  • Good standard of literacy and numeracy, e.g. to A-level standard or equivalent
  • Previous experience of manual handling and willingness to undertake training
  • Thorough understanding of the requirements of a first aider in a public environment and managing emergency situations
  • Previous experience and understanding of fire marshall duties
  • Excellent IT skills, including database administration
  • Confident using Outlook email and Microsoft Office software
  • Confident using Spektrix or other box office ticketing software
  • Strong customer service experience
  • Experience supervising a team or process
  • Experience and understanding of the responsibilities of a Duty Manager
  • Experience in facilities or security operations
  • Experience of analysing and presenting data

For full details of this position please read the Applicant Information Pack, available to download from the RCM website: http://www.rcm.ac.uk/jobs - www.rcm.ac.uk/jobs

Job Responsibilities

Front of House; Box Office

  • To provide the highest level of customer service and care to all RCM patrons, including audience members, visitors, staff and students; managing the Box Office phone system, assisting with any enquiries or requests, providing efficient solutions where possible or escalating to the relevant department

Estates Operations

  • Attend meetings to represent Estates operations
  • Undertake projects relating to operational improvements on campus
  • Assist with procedural reviews and operational exercises such as data collection and campus audits

Facilities

  • Supervising and leading the Facilities team on shift, ensuring all jobs, requests and day-to-day duties are carried out to a high standard
  • To work regular Facilities Supervisor shifts to keep on top of all up-to-date procedures

For full details of this position please read the Applicant Information Pack, available to download from the RCM website: http://www.rcm.ac.uk/jobs - www.rcm.ac.uk/jobs

Useful Links

How to Apply

For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs

To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to [email protected]

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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