Description
The successful candidate will work as part of the third line team of engineers responsible for the Museum’s Modern Workplace across visitor services, operational and curatorial departments.
To provide engineering and technical support in the delivery of enterprise-wide IT Modern Workplace services to the Museum's circa 1,000 staff, for partners and guests who use the Museum's services.
The successful candidate should have the following skills as well as experience with the following technologies:
- Microsoft Active Directory
- Entra ID
- Intune Device Management (Windows 11, macOS, Android and iOS)
- PowerShell
- Microsoft Windows Server 2019+
- Microsoft Group Policy
- Results driven with strong interpersonal skills
- Microsoft 365 Services (operational support)
- Custom applications (server and client)
- Device configuration and management
- Documentation (technical and process)
- Maintain technology roadmaps and evaluate and test new modern workplace solutions
- Provide operational support including supporting the Museum to understand how core productivity solutions are consumed and make recommendations on how best to improve the end user experience, with particular emphasis on the use of Microsoft 365 Services
- Preventative maintenance ensuring systems are well maintained, documented, monitored and alerts are responded to appropriately
- Utilise ITIL frameworks to deliver services and change control
All applications should be made online via the BM website.