Reporting to: Senior Manager, Hospitality & Guest Experience This is a hands-on, highly visible role that sits at the intersection of hospitality, live performance, and guest experience. You'll lead the execution of each guest journey from pre-arrival through post-show, ensuring every detail feels individually tailored and effortlessly delivered. The Hospitality & Guest Experience Manager ensures all guest-facing touchpoints are delivered with consistency, creativity, and exceptional attention to detail. Click here for full job description: https://job-boards.greenhouse.io/freeassociationlive/jobs/4248353009 Magic Mike Live is a hospitality-first entertainment experience. The ideal candidate understands that creating an effortless guest experience requires constant collaboration, attention to detail, and genuine human connection. They should be highly organised, emotionally intelligent, and capable of balancing empathy and hospitality with confidence and authority when situations require it. Computer proficiency, included but not limited to: Google Workspace, Apple Products, SevenRooms, Spektrix ticketing platform, WhatsApp Business, Zendesk Apply and full job description: Greenhouse: https://job-boards.greenhouse.io/freeassociationlive/jobs/4248353009Job Summary
Job Description
Location: Magic Mike Live, Hippodrome Casino, London
Salary Range: £30,000- £35,000 - D.O.E
Working Hours: Wednesday to Sunday late afternoon into evenings, in line with the show schedule.
Start Date: Flexible start date, around 1st July 2026Job Requirements
We welcome candidates from all backgrounds and experience. If you can demonstrate many of the skills below, we encourage you to apply - full training will be providedJob Responsibilities
Excellent communication over the phone, in person and through email
Impeccable use of English syntax, spelling and grammar
Comfortable remaining professional but approachable while engaging with a diverse audience including; celebrities, influencers, investors and friends of the show
Takes initiative, troubleshoots and remains calm under pressure
Excellent time management
Ability to prioritise and carefully balance the needs of the business with customer careHow to Apply
Closing date 7th June at 23:59pm