Description
This role is both people-focused, and detail-oriented and is central to maximising income from venue hires and ensuring excellent client and visitor experiences. You will handle all hire enquiries and administration, maintain accurate systems and reporting, and provide hands-on event support.
Reporting to the Head of Visitor Experience and Events, this role can be full-time or part-time (minimum 3 days spent on hires and events coordination, option of 1-2 days covering front-of-house shifts; occasional evenings/weekends).
1. Hire Enquiries & Client Liaison
- Respond to all hire enquiries within 3 working days, providing friendly and professional information about spaces and services.
- Work closely with the Head of Visitor Experience & Events and Production Manager to convert enquiries into confirmed bookings and deliver a smooth customer journey.
- Provide clear and accurate quotes, draft hire agreements, issue, and chase invoices.
- Liaise with the Production Manager regarding theatre hires, ensuring smooth coordination with the wider programme and technical requirements.
2. Hire Administration & Systems Management
- Keep the Plinth platform up to date for all hires, ensuring accurate schedules, contacts, costs and event details.
- Manage Chelsea Theatre's presence on third-party hire platforms, updating listings and responding promptly to leads.
- Monitor hire activity, track income, and prepare regular hire performance reports for the Head of Visitor Experience & Events and CEO.
- Ensure all hire documentation is accurate and accessible.
3. Event Coordination & Delivery
- Support the planning and delivery of hires and events, liaising with technical, caf /bar and front-of-house teams to ensure smooth handovers and operations.
- Act as a point of contact for hirers on the day of their event.
- Assist in preparing event schedules, checklists and risk assessments where required.
4. Front of House Support (if 4 days per week or full-time role)
- Work 1-2 days covering front-of-house shifts, ensuring excellent visitor service across weekly activities, caf /bar operations, performances and events.
- Keep the front of house areas tidy.
- Check toilets and replenish supplies.
- Sell tickets in person at the box office.
- Monitor the admin email.
1. Hire Enquiries & Client Liaison
2. Hire Administration & Systems Management
3. Event Coordination & Delivery
4. Front of House Support (if 4 days per week or full-time role)
Please send your CV and a cover letter of no more than two sides of A4 to Katie Elston, CEO by 9am Wed 3 December.