This is an exciting opportunity to manage busy and diverse function halls that hosts weddings, celebrations, community events, corporate hires and cultural activities throughout the year. You will play a vital role in ensuring the venue is safe, welcoming, well maintained and operating to the highest standards of customer service. Working closely with the Vision Venues Manager and the wider Culture and Libraries team, you will be responsible for overseeing facilities staff, managing venue operations, supporting income generation and ensuring every event runs smoothly from start to finish. Lead the day-to-day management of Sir James Hawkey Hall and Redbridge Town Hall and its associated facilities. Experience managing a customer-facing venue, facility or operational service. Please apply using our website. The application will close at midnight on the closing date.Job Summary
Job Description
Job Requirements
Manage and support Facilities Assistants, caretakers and porters, including rota planning and resource management.
Deliver excellent customer service to hirers, visitors, schools, community groups and partners.
Promote and maximise venue bookings, functions and events to increase income and community participation.
Monitor and manage income and expenditure, ensuring accurate forecasting and reporting.
Oversee building maintenance, repairs and improvements, along with all service contracts and working with contractors where required.
Ensure the venue meets all health, safety, security and compliance requirements.
Support the planning, delivery and development of events and functions that contribute to the success of the venue.Job Responsibilities
Strong leadership skills with experience supervising and motivating staff teams.
Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
Experience of income management and financial reporting.
A practical understanding of health and safety, facilities management and building operations.
Strong communication and problem-solving skills with a commitment to delivering excellent customer experiences.
The ability to work flexibly, including evenings, weekends and bank holidays, in line with service requirements.How to Apply