Front of House Manager, Troubadour Theatres

STAFF MANAGEMENT

• Line management of the Hosts, Duty Managers and Supervisors.

• Own the recruitment, training, appraisal and performance reviews of the front of house team as required, including contract delivery and right to work checks.

• Perform investigations, disciplinaries and grievance meetings when needed according to best practice and company policy.

DUTY MANAGEMENT

• Duty manage 3 performances per week, leading the venue, theatre and bar teams, as well as security, ensuring standards of service are maintained at all times. This may increase during peak performance weeks or to cover holiday.

• Oversee the FOH operation and all guest activities during public hours, enforcing and upholding all relevant policies and procedures, in particular those relating to relevant health and safety and licensing regulations.

• Duty manage bespoke events as required, including private hires on dark days of the resident production.

ADMINISTRATION AND FINANCE

• Ensure FOH ancillary and merchandise sales records are reviewed daily, reconciling discrepancies and run the merchandise operation.

• Complete and check daily / weekly payroll, ensuring all data is accurate for the finance team.

• Oversee the merchandise management, ensuring good stock control, ordering systems and profitable margins, developing relationships with suppliers.

• Creation of a monthly staff rota for the FOH team, effectively managing holiday entitlements.

ACCESS & EDUCATION

• Assist with the planning and delivery of access performances and events.

• Encourage a positive culture of diversity and inclusion within the team, for all staff and guests.

HEALTH AND SAFETY

• Ensure all Health and Safety policies and systems of working are followed, reporting any breaches to the Theatre Manager including reporting of accidents, incidents and near misses using the theatre's reporting system.