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Front of House & Box Office Assistant, Yvonne Arnaud Theatre

  •  South East
  •  Under £10K
  •  Part time
  •  Closes June 1, 2025
  •  Sally Anne Lowe
  •  salowe@yvonne-arnaud.co.uk
  • #Theatre

Description

Job Summary

A part-time opportunity for a motivated, enthusiastic and responsible all-rounder to duty manage shows and/or sell tickets at box office. Is is a permanent role, at 15 hrs per week. The salary is £9789 pa/£12.55 per hour

Job Description

To work as duty manager for shows and events, taking responsibility for audiences and building safety during performances, and in Box Office, selling tickets, memberships and events, for the equivalent of 2 days per week.

The shifts will be flexible between Front of House and Box Office, according to what's required by the programme and department need.

You will be happy working in a lively, frequently changing environment; demonstrate a great attention to detail, be confident with managing data, as well as being customer focused and able to work on your own initiative.

You must be confident at looking after audiences, being responsible for security and safeguarding during performances.

You will deliver excellent customer service in line with the style and ethos of the Yvonne Arnaud Theatre and must be able to work daytimes, evenings and weekends according to a flexible rota.

Experience in a theatre or arts environment is an advantage, but not vital, as is experience of Spektrix.

Job Requirements

  • Excellent organisational skills and the ability to multi-task
  • Strong communication skills and numeracy
  • Demonstrable IT skills
  • Commitment to high levels of customer service
  • Ability to manage to customer requests and feedback
  • Team leadership experience

Job Responsibilities

Front of House

  • To duty manage performances and events in the main house and Mill Studio
  • Take responsibility for the safety of audiences before, during and after performances
  • Brief and supervise volunteers, managing them during the shift
  • Resolving any customer and performance-related issues
  • Liaising with company managers regarding sales of merchandise and agreeing settlement after the show
  • Ensuring public areas, foyer, auditorium and toilets are presentable and welcoming at all times.
  • Undertaking and recording all regular compliance checks and show reports
  • To be a trained First Aider, managing incidents and emergencies while on duty.
  • Taking sole responsibility for securing the building after performances

Box Office and ticketing

  • To sell tickets, taking responsibility for financial processes, and ensuring accurate data entry
  • Advise customers on the theatre and answer questions, or to direct visitors to the relevant locations

Useful Links

How to Apply

Please see the website for the full job description and application form.

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