New
Description
We are looking for a Duty Manager to join our busy Visitor Services team! In this key role, you will have overall responsibility for the successful on-the-day delivery and operational excellence of JW3 events and activities, maintaining staff, visitor and building welfare at all times.
Hours: Part-time, 30 hours per week; core days Monday-Wednesday 3:30-10pm; Thursday 3:30-11pm; Friday 8am-3:45pm (6pm during summer months)
Salary: £21,600 per annum (full time equivalent £27,000 per annum)
Key responsibilities include:
- Act as the representative of JW3's and the premises license holder, with the delegated full authority of the Chief Executive.
- Undertake duty management for a diverse range of events, holding responsibility for the safety and welfare of all public, staff, visitors and the building, ensuring that JW3's license conditions, and reputation are upheld.
- Maintain effective communication channels with other departments, working as a collective Visitor Services team to deliver an exceptional service to visitors and users of the centre and other stakeholders within the organisation, including covering of Box Office staff and ushering duties where needed
- Ensure events and functions are managed to agreed timetables and liaise with key staff to ensure the smooth running of the event. This will include facilitating a staff briefing on all relevant details for events to include technical staff and Visitor Services team as appropriate.
- Communicate efficiently, succinctly, and calmly, complying with radio etiquette at all times.
- Be a proactive and visible presence throughout the building when on duty, monitoring and raising service and safety standards accordingly.
- To be the principal contact for all staff, service partners, volunteers and visitors when dealing with problems or issues that arise.
Full details are outlined in the job description accessible on JW3's Jobs page.
Essential skills and experience include:
- Experience of working in a customer service-based role
- Ability to navigate competing priorities and manage time sensitive or high-pressure situations in a calm, professional manner
- A confident decision-maker in a fast-paced environment, with credibility to obtain the support and cooperation of customers, volunteers and colleagues.
- Experience of successfully coordinating a number of events simultaneously
- Highly organised, with the ability to manage time effectively between duty management and office-oriented tasks
- Passionate about providing a positive customer experience
- Able to interact confidently and build strong working relationships with a range of stakeholders at all levels
- Proactive and solution-focused, with an ability to take initiative
- A professional, confident and warm manner with the public
Full details are outlined in the job description on JW3's Jobs page.