Deputy Visitor Operations Manager, Shakespeares Globe

The role:
The Deputy Visitor Operations Manager (DVOM) provides senior leadership across both operations and people management within the Visitor and Audience Operations department. Reporting to the Visitor Operations Managers (VOMs), the DVOM plays a critical role in driving consistent management practice, high-quality operational delivery, and clear, effective communication across the management team.

This role balances visible, hands-on operational leadership with strategic oversight of people and culture, acting as a key escalation point for complex people matters. As deputy to the VOMs, the DVOM ensures continuity, resilience, and the consistent application of departmental standards, while contributing to a positive, inclusive leadership culture and shared accountability for performance across the department.

The team:
The Visitor and Audience Operations team is at the heart of delivering exceptional visitor experiences across Shakespeare's Globe. Working closely with departments including Retail, Learning, and Theatre, the team ensures every visitor, audience member, and participant receives a warm, safe, accessible, and engaging experience.

Operating across a seven-day schedule, including evenings, weekends, and outdoor working, the team oversees tours, exhibitions, volunteer stewards, and audience operations across the Globe site. The department plays a key role in maintaining high operational standards, excellent customer service, and a positive, inclusive culture for staff, volunteers, and visitors alike.