Deputy Food & Beverage Manager, Octagon Theatre

Catering & Hospitality
Supervise the Kitchen & Bar Team to deliver a seamless experience across our bars, sales points and Octagon Kitchen & Bar.

Lead pre-theatre dinner services, reviewing bookings and sales numbers, and briefing teams.
Constantly strive to maximise income through creative food and drink management and the merchandising of products.
Monitor stock levels.
Undertake the day-to-day administration of catering areas, such as cash reconciliation and completing event reports.
Ensure compliance with all food hygiene, alcohol licensing, health and safety, and other associated legislation.
Proactively anticipate issues and resolve complaints, escalating where necessary.

Event Delivery
Work closely with the Food & Beverage Manager and Head of Commercial & Customer Experience to deliver an exceptionally high standard of events such as corporate functions, award ceremonies, weddings and conferences.

Provide friendly, professional and efficient customer service that embodies the values and behaviours of the Octagon.

Take responsibility for allocated events, ensuring all aspects of the event are delivered to an outstanding standard.
Prepare and deliver thorough briefings for events teams.

Team Leadership
Train and motivate the Kitchen & Bar Assistants to deliver an outstanding visitor experience.
Manage performance and address issues relating to conduct, attendance and punctuality, escalating to the Food & Beverage Manager where appropriate.
Allocate and distribute staffing resources effectively during shifts, ensuring all tasks are performed on time and to an exceptional standard.
Ensure team members on duty comply with company policies and procedures, particularly relating to cash handling and health and safety.