This is an exciting opportunity for someone who thrives in a fast-paced environment and loves creating memorable Guest experiences. From overseeing performances and screenings to supporting the Experience team and ensuring the building runs safely and smoothly, you'll play a key role at the heart of our organisation. If you're hands-on, organised, approachable and passionate about hospitality, teamwork and delivering exceptional service, we'd love to hear from you. This role is part time, 16 hours per week. Apply by 23:59 on 21/06/26. Practical experience in a customer facing operational role in a cultural venue, visitor attraction, catering, retail, hotel, restaurant, bar or other hospitality environment and/or an appropriate recognised qualification. Display a passion for working within the performing arts sector. Experience of supervising and positively motivating and inspiring front line team members (both staff and volunteers) through excellent working practices. Knowledge of DDA requirements and working with audiences/visitors with disabilities. Organised and effective administration skills. Proficient IT skills. Proven ability to communicate effectively and confidently, both orally and in writing, with diverse groups of people. An understanding of and commitment to diversity and inclusion. A commitment to artistic excellence. A flexible approach to working hours to meet the needs of the service, including working evenings, weekends and bank holidays. This role is part time, 16 hours per week. General To ensure that the Clwyd Welcome is delivered by the Experience team. Building Duty Management To cover the Welcome Desk to support the Experience team in creating a welcoming environment Live Events Supervision Please apply via our website.Job Summary
Job Description
Job Requirements
Job Responsibilities
To motivate, lead by example and supervise the Experience team, including volunteers, on a daily basis by maintaining the highest standard of presentation; demonstrating a positive attitude; dealing promptly and professionally with any requests and providing excellent customer service to all.
Monitor the Building Management System to establish the correct usage of ventilation, lighting, and energy and to check the status of fire and security systems.
Ensure end of day processes like cashing up are managed effectively and securely.
To be responsible for locking up and securing the building at the end of the final shift each day
To regularly be present around the public spaces over the building, engaging with building users, gaining feedback, developing relationships Useful Links
How to Apply