Description
Theatr Clwyd is looking for a Deputy Experience Manager to be part of our Visitor Experience team.
The successful individual will inspire our Welcome team and volunteers to deliver a friendly and welcoming atmosphere. The Deputy Experience Manager has overall responsibility for maintaining the safety of both Company Members and visitors in our building. They are also responsible for overseeing daily operations and ensuring reports are completed accurately.
- Practical experience in a customer facing operational role in a cultural venue, visitor attraction, catering, retail, hotel, restaurant, bar or other hospitality environment and/or an appropriate recognised qualification.
- Display a passion for working within the performing arts sector.
- Experience of supervising and positively motivating and inspiring front line team members (both staff and volunteers) through excellent working practices.
- Knowledge of DDA requirements and working with audiences/visitors with disabilities.
Job Purpose
Under the direction of the Visitor Experience Manager, take operational responsibility for the front of house experience, ensuring a consistently safe, efficient and high standard of service to, all visitors and company members.
Key Responsibilities
Front of House and Operations
- Contribute to good communications and cooperation across all Families to ensure excellent working relationships are cultivated.
- To ensure that the Clwyd Welcome is delivered by the Experience team.
- To motivate, lead by example and supervise the Experience team, including volunteers, on a daily basis by maintaining the highest standard of presentation; demonstrating a positive attitude; dealing promptly and professionally with any requests and providing excellent customer service to all.
- To brief Experience team members, and volunteers so that essential information can be shared.
- To cover the Welcome Desk to support the Experience team in creating a welcoming environment
Please apply via our website.