Customer Service Assistant, Libraries Unlimited

Customer Service Assistant - (Job ref: OSM001) Fixed Term Contract until 31st December 2026 Salary: £6,541.72 gross per annum (£23,614.02 FTE) Hours: 10.25 hours per week (working pattern below) Location: Ottery St Mary Library Closing date: 9am on Monday 23rd March 2026 Interview date: Wednesday 1st April 2026 at Ottery St Mary Library Working Pattern: Monday: 2:00pm - 5:00pm (3 hours) Thursday: 9:00am - 1:00pm (4 hours) Saturday: 10:00am - 1:15pm (3.25 hours) Ottery St Mary Library is looking for a Customer Service Assistant to deliver a friendly, proactive and responsive frontline library service, ensuring the best possible customer experience for all users. We are looking for someone who has exceptional customer service, good digital skills, a love of reading and enjoys interacting with people of all ages. As a Customer Service Assistant, you will be involved in planning and running activities, supporting customers frontline with queries, providing IT assistance, fundraising and promoting all that library services have to offer. If you love being creative, planning events and activities and working in a fast-paced customer focused role, this could be the perfect role for you! For further information and to apply, please visit librariesunlimited.org.uk/jobs.