The NVM is looking for up to three personable crew members who can encourage our diverse audiences to engage with our exhibitions, respond to visitor queries, and keep all spaces within the Museum clean and tidy. Whilst an interest in videogames would be desirable, we are primarily interested in your ability to engage our audiences in conversation and play, as well as your experience providing a high level of customer service. Some technical experience with computers and audio-visual equipment would be desirable, however, induction and ongoing support for exhibits will be provided. The role is paid at £12.21/hr. Hours are a minimum of 4 hours per week, mixture of weekdays and weekends. Additional hours may be offered especially during school holidays. Skills: - Friendly approach to working with a range of people Duties include: - Providing excellent customer service throughout the venue Applications should be emailed in the form of a CV and supporting statement (this can be in your format of choice whether written, visual or video) to [email protected] with the subject: “Crew (your full name)” Deadline Tuesday 7th July at 5pmJob Summary
Job Description
Job Requirements
- Excellent communication and interpersonal abilities, tailored to address diverse needs across all levels, creating possibilities for individuals who may not identify as traditional videogamers
- High quality of customer service
- Solution focused approach to working, with confidence to respond to challenges effectively
- Reliable, with excellent time management
- Responsible, and able to work alone and as part of a teamJob Responsibilities
- Welcoming and introducing visitors to the NVM at the Reception Desk
- Cash handling, selling tickets and retail products
- Supervising play in the galleries and ensuring visitors have a positive, memorable experience
- Responding to visitor enquiries and providing information about the NVM's current exhibitions via telephone, email, and face-to-face
- Ensuring visitors conduct themselves in a way that promotes their own safety, the safety of other visitors and staff, and the security of our collection
- Ensuring controllers and playable elements of our museum are kept clean and tidy
- Keeping the venue clean and tidy including the gallery, reception, shop, party area, toilets, entrance and external areas
- Carrying out basic troubleshooting of exhibits (support will be provided)
- Supporting Learning Activities and Private Events as requiredUseful Links
How to Apply
Interviews will be held on Monday 13th July