Box Office Supervisor, National Theatre

The Supervisors play a key role in maintaining the core functions of the department: systems, inventory management, sales and customer service. Working closely with the management tea
The successful candidates will have the following:
Excellent experience and wide knowledge of the use of Contact Centre and Customer
Relationship Management systems (Experience in the Tessitura CRM System is desirable, however training will be provided)
Motivated by being part of a team ensuring the high performance of the Box Office, identifying and achieving sales targets and promoting service and system improvements
Confident and experienced in supporting and coaching team members to contribute to a successful operation and adapt to new initiatives
A proven problem-solver with effective communication and customer service skills