The Box Office Manager is responsible for the day to day operation of the box office for Leicester Square Theatre and the Museum of Comedy. This includes all day to day administration, building shows, managing on sales, managing the team of staff of box office personnel, dealing with customers and promoters. It is a wide ranging role and suitable to someone who works well under pressure and has good communication skills both verbal and written. Full job description available at leicestersquaretheatre.com Essential - Oversee the day-to-day management of the box office across both venues, ensuring efficient staffing, smooth operations, and high standards of customer service. Email CV & Cover Letter to [email protected]Job Summary
Job Description
Job Requirements
- Experience using ticketing systems such as Ticketsolve and working within live entertainment or events.
- Proven experience managing, training, and motivating a team.
- Strong organisational, administrative, communication, and IT skills.
- Ability to multitask, prioritise workloads, and work effectively under pressure.
- Excellent customer service skills and attention to detail.
- Experience liaising with promoters, agents, and external stakeholders.
Desirable
- Knowledge of the arts, theatre, or comedy sectors.
- Experience improving operational systems and planning departmental development.
- Understanding of personnel or staff management systems.
- Ability to work both independently and collaboratively within a wider team.Job Responsibilities
- Manage, train, and support the box office team, including performance management, staff development, and scheduling.
- Liaise with promoters, agents, and visiting productions regarding ticket sales, allocations, guest lists, reporting, and show on-sales.
- Monitor ticket sales and occupancy, implementing pricing, discounting, and promotional strategies to maximise revenue.
- Build and manage events using ticketing and website systems, ensuring all show information is accurate and delivered on schedule.
- Work closely with Sales and Marketing teams to support campaigns, customer communications, and audience engagement initiatives.
- Oversee reporting, administrative processes, access bookings, and continuous improvements to box office systems and operations.Useful Links
How to Apply