As the first point of contact for our visitors, you'll play a key role in creating a positive and engaging experience. Responsibilities will include scanning and selling tickets, upselling memberships and guides and engaging with our visitors in person and over email; providing a helpful, approachable service. Duties include at least one day a week at the Curiosity Shop, helping create a memorable shopping experience for our customers. This combined role is perfect for those looking to gain retail as well as ticketing experience and develop their customer service and merchandising skills in a dynamic and supportive environment. Essential Desirable Deliver friendly, welcoming, and efficient customer service at all times Please send your CV and Cover Letter to [email protected] by 5pm Monday 8th June 2026.Job Summary
Job Description
This role is 22.5 Hours to be worked Thursday, Saturdays, Sundays, and every other Friday evening and is a Part-Time, Permanent contract for £13.45 per hour.Job Requirements
Ability to deliver great customer service
Proactive in anticipating visitors needs
Solid computer literacy
Excellent time management skills
Fantastic communication skills
Willingness to work evenings, weekends, and public holidays
Desire to learn new skills
Prior retail experience
Excellent writing skills
Ability to work well under pressure
1 year of experience working in a customer service environment
Till experience within a retail or hospitality environment
Basic ticketing system knowledge
Previous cash handling experience
Experience in upselling and promoting products
Visual Merchandising Experience Job Responsibilities
Take a helpful and proactive approach to supporting visitor needs
Handle visitor concerns with care, escalating issues appropriately when needed
Answering customer queries in person and via email
Maintain a clean, organised, and presentable work environment
Point of contact for visitors with access needs
Take responsibility for cleanliness of area adjacent to the Box Office
Manage queues effectively to ensure a smooth visitor experience
Operate the till to process payments and set up memberships accurately
Communicate clearly and efficiently with the Duty Manager and Front of House teams
Show a willingness to learn new skills and adapt to the evolving needs of the attraction
Support emergency evacuation procedures, following the lead of the Duty Manager
This list is not exhaustive and you will be required to complete other responsibilities we deem necessary and appropriate.How to Apply