Free Association Live is seeking Box Office Associates to support the delivery of Magic Mike Live in London, alongside our growing portfolio of global productions. The Box Office is central to the guest experience - serving as the first point of contact across phone, email, and in-person interactions. In this role, you will deliver exceptional, enthusiastic customer service while managing ticketing transactions, resolving enquiries, and driving revenue through ticket and experience sales. This is a fast-paced, hands-on position requiring professionalism, commercial awareness, and a strong attention to detail. You will play a key role in creating seamless, memorable experiences for every guest. Our Approach: Enlightened Hospitality At Free Association Live, this means going beyond transactions to create genuine, memorable experiences for our audiences, colleagues, and partners. What We're Looking For Essential Skills & Experience See job description on Greenhouse link Apply via Greenhouse here, deadline 31st May 23:59 - https://job-boards.greenhouse.io/freeassociationlive/jobs/4242795009Job Summary
Job Description
We follow the philosophy of Enlightened Hospitality, pioneered by Danny Meyer, which prioritises people - starting with our team. By creating a supportive and respectful workplace, we empower our staff to deliver exceptional service and build meaningful guest relationships.Job Requirements
We welcome candidates from all backgrounds and experience. If you can demonstrate many of the skills below, we encourage you to apply - full training will be provided.
Proven ability to deliver excellent customer service across multiple channels (in person, phone, and email)
Strong communication skills, both written and verbal, with the ability to convey information clearly and confidently
Experience working in a busy, customer-facing or ticketing environment (Box Office experience desirable)
Strong IT skills and confidence working with ticketing or CRM systems
Excellent attention to detail, organisation, and time management
Ability to remain calm under pressure and adapt quickly in a fast-paced environment
Strong interpersonal skills, with the ability to build rapport with guests and colleagues
A proactive, team-oriented approach with the ability to collaborate across departments.Job Responsibilities
How to Apply