Description
The Almeida Theatre is seeking an Assistant Box Office Manager. This post is offered on a Permanent, Full-Time contract.
We are looking for someone who is passionate about theatre and wants to build a career in Box Office Management. You will work closely with data within Tessitura, training staff as required and supporting the Box Office Manager in the configuration and set up of all ticketing for Almeida productions and other events. The Assistant Box Office Manager will also support the Finance Team to ensure the accuracy of financial reconciliation and provide regular reports to share with the relevant senior managers.
Application deadline: 10AM, Monday 9th June 2025
Interviews will take place: The week commencing 16th June 2025
Person Specification
Essential Experience/Skills:
- At least 3 years' experience of working in a professional theatre Box Office, in a supervisory role.
- An understanding of Data Protection law and PCI regulations
- Experience of working with the different departmental functions of a subsidised arts organisation, particularly Marketing, Development and Participation
- Excellent communication and customer service skills
- Experience of cash handling
- Practical equality and disability awareness skills
Desirable Experience:
- Experience of working with Tessitura.
General Responsibilities:
- Supporting the Box Office Manager to ensure that the Box Office is ready for customer sales each day, and that closing procedures are followed at the end of the day.
- To ensure that Box Office staff follow procedures, serving patrons courteously and efficiently, selling tickets by telephone, e-mail, post and in person.
- To lead on the training of new Box Office assistants
- To sell memberships, process fees and donations and update customer data on Tessitura, working to the requirements of the General Data Protection Regulations 2018
- To bank Box Office takings, informing the Box Office Manager of any relevant information, discrepancies, or refunds.
- To produce accurate and timely internal daily sales reports
- To work closely with the Box Office Manager to manage all ticket holds and allocations across the organisation, supporting our aim of maximum attendance at every performance.
- To always comply with the Almeida Health & Safety Policy
For a Job Description and details on how to apply, please visit our website.