Building Operations & Duty Management: Communication & Customer Service: Administration: Team Development: Essential Desirable Please send a CV and short cover letter detailing your experience and interest in the role to Lynsey McEwen, Operations Manager at: [email protected]. The deadline for applications is Thursday 13 August at 11:00. Interviews will be held on Wednesday 19 and Thursday 20 August. The start date for these positions is ideally by 1 September, or as close to this as possible.Job Summary
Job Description
- Acting as Duty Manager for the building when on shift with -responsibility for Health & Safety, Fire Safety and First Aid
- Acting as Keyholder for the building with responsibility for opening up and locking down as required
- Carrying out daily, weekly and monthly Building checks
- Abiding to building and project risk assessments, and ensuring adherence across activities
- Completing all Post-Show Debriefs and Daily Operation Reports
- Carrying out regular stock checks of consumables and requesting orders
- Providing a warm welcome to all artists, participants and guests in the building
- Managing all customer/student/artist enquiries - both face to face and via phone and email
- Keeping customer/student/artist and other contact data up to date and in accordance with GDPR
- Taking payments for sales and cashing up at the end of each day
- Setting up events and classes on our ticketing software Spektrix
- Administering tickets for all events including classes, workshops and performances
- Acting as Front of House Manager or Usher for performance nights if necessary
- Scheduling programmes of activity in the building via ScheduleIt and Outlook
- Maintaining the information, accuracy and compliance of the bookings platform Spektrix
- Resolving day-to-day timetables/rota issues and updating the relevant Manager
- Supporting the wider Artistic, Engagement & Education, and Marketing & Development teams with daily administration, alert to any issues and suggesting improvements for processes
- Supporting with staff inductions, orientation and training
- Coordinating volunteers, ensuring they are registered and complete induction and any training needsJob Requirements
- Experience of working in and delivering administrative programmes
- Experience of working in customer service, ideally in a Box Office position or similar
- Experience of working in building operations with an understanding of Health and Safety awareness, First Aid and Fire Safety, or a willingness to develop this as part of the position
- Excellent computer literacy with software systems including Microsoft Office and Outlook
- Excellent organisation skills with the ability to multi-task within a constantly dynamic environment
- Ability to build rapport with people from all backgrounds, of all abilities, and of all ages
- A passion for dance and/or the creative industries
- Knowledge of good practice in areas of Equality, Diversity & Inclusion, and Safeguarding
- Knowledge of data protection principles
- Knowledge of marketing and communicationsUseful Links
How to Apply