Weekend Visitor Services Assistant, Ryedale Folk Museum

Description

The Weekend Visitor Services Assistant will be employed to assist another Museum staff member at the weekends to provide a first-class visitor experience, maintain excellent standards of service, optimise opportunities to generate income and ensure that the site is safe and secure.

KEY DUTIES:

  • Providing a friendly and helpful welcome, as well as professional and personable service at all times to all visitors.
  • To be aware of visitors’ individual needs and help accommodate these.
  • Selling tickets and items from the gift shop through competent use of the Museum’s EPOS system.
  • Informing visitors about current and forthcoming events, activities and exhibitions.
  • General cleaning of facilities, visitor toilets, shop and office.
  • Maintaining high presentation standards throughout the site by keeping front of house and the general site areas tidy and reporting any deficiencies.
  • Feeding the Museum’s animals.
  • Unlocking and locking the Museum’s buildings.
  • Understanding and following the Museum’s health and safety and operational procedures.
  • Providing appropriate assistance to the Museum’s volunteers and ensuring their well-being whilst on site.

HOURS: Working every other weekend, from 9.30am – 4.30pm (Feb, Mar, Oct, Nov) and 9.30am – 5.30pm (Apr – Sep). Additional hours may be offered to cover gaps in weekend and weekday staffing provision.

If you are interested in an informal conversation about the role please contact

Craig Irving, Operations Manager on 01751 417367.

 

How to apply

1. Complete the online application form at www.ryedalefolkmuseum.co.uk

2. Complete the Diversity Monitoring form

3. Send all documents by the closing date to Craig Irving at:

info@ryedalefolkmuseum.co.uk

 

or by post or by hand to:

Ryedale Folk Museum

Hutton le Hole

North Yorkshire

YO62 6UA

 

Application deadline – Midnight on Sunday 20 January

Interviews – likely to be held on Friday 25 January (please indicate in your application if you are unavailable that day).

Applicants invited to interview will be informed by Monday 21 January.

Weekend shifts will commence in mid to late February, with the possibility of some training days in advance. This is a temporary contract until late November 2019.

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