Technology Administrator, Royal College of Music

Description

Job ref no: 311-19

Salary: Grade 4, £23,020 - £25,285 per annum

This post is offered on a permanent, full-time basis and is available from August 2019.

The Royal College of Music (RCM) is one of the world's greatest conservatoires. Our excellence was recognised by the 2019 QS World University Rankings, in which we ranked as the top institution for performing arts in the UK for the fourth consecutive year. The RCM also achieved an overall rating of gold for its outstanding teaching and learning provision for undergraduates in the first ever Teaching Excellence Framework (TEF).

We are seeking a Technology Administrator to join the RCM Digital department, which provides IT and audio-visual services to all members of the RCM as well as closely supporting numerous teaching, learning, performance and research activities. This makes it a lively and friendly environment where interpersonal relationships play a crucial role in making everything happen. The postholder will be:

  • Acting as the first point of contact for students, staff and professors, external users and visitors to the digital department, dealing with face to face, telephone and email enquiries
  • Working closely with members of the IT team to open, log, escalate and close IT support calls through the Helpdesk system
  • Dealing with loans of audio-visual equipment for students and staff

The successful candidate will have good working knowledge of a wide range of technologies including Microsoft Office software, PC and Mac hardware, mobile devices and apps. You will be highly organised, with strong prioritisation and customer service skills and have an enthusiasm for helping people solve technical problems. Demonstrable understanding and appreciation of music (including classical music), music technology and the needs of musicians is essential.

For full details of this position and information about how to apply please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs

Closing date: 9am Wednesday 28 August 2019

Interview date: Friday 6 September 2019

The RCM is committed to being an equal opportunities employer and to promoting a diverse and inclusive environment for all our staff, students and visitors.

More arts jobs!