Description
We are looking for a highly organised, charming and dynamic receptionist to work along an enthusiastic Front Office team of Green Rooms, UK’s first Arts-led independent social enterprise hotel. The hotel offers stylish but affordable accommodation in 22 double rooms, two studio apartments and two dormitory rooms, events spaces for exhibitions and rehearsals, a lively restaurateur programme and a bustling bar. On top of the duties that you would expect in a Receptionist, a proactive interest in the arts is essential and a vocal enthusiasm for London and all that it has to offer visitors.
Job Purpose & Responsibilities
Reporting to the General Manager, the Receptionist is looking after Reception, Reservations and Switchboard.
- To provide a professional and friendly service for all customers
- To welcome guests to the hotel in a relaxed but courteous manner and deal with any issues arising during their stay
- To handle and manage all enquiries, bookings and confirmations
- To manage check-in and check-out of all guests
- To allocate bedrooms, liaise with housekeeping and ensure rooms are ready on guests’ arrival
- To answer all client correspondence in a timely and accurate manner
- To process all individual & group reservations, write proposals and send confirmation letters, maximising the hotel’s revenue
- To chase group and events confirmations
- To manage daily billing and payments
- To help at the bar as and when required
Candidate Profile & Skills:
- Experience in a customer facing role as receptionist or in guest relations
- High level of spoken and written English
- Excellent interpersonal skills
- Pro-active in problem solving
- Attention to detail
- Able to work under own initiative in a highly pressured environment
- Bubbly, friendly and positive attitude
- Mentality of being a true host/hostess, with focus on client service and taking responsibility beyond direct client duties
- Flexibility to work shifts
Please e-mail your CV and covering letter stating the reasons why you want to work for Green Rooms to rahman@greenrooms.london
@GreenRoomsHotel