Receptionist, Green Rooms

Description

We are looking for a highly organised, charming and dynamic receptionist to work along an enthusiastic Front Office team of Green Rooms, UK’s first Arts-led independent social enterprise hotel. The hotel offers stylish but affordable accommodation in 22 double rooms, two studio apartments and two dormitory rooms, events spaces for exhibitions and rehearsals, a lively restaurateur programme and a bustling bar.  On top of the duties that you would expect in a Receptionist, a proactive interest in the arts is essential and a vocal enthusiasm for London and all that it has to offer visitors. 

Job Purpose & Responsibilities 

Reporting to the General Manager, the Receptionist is looking after Reception, Reservations and Switchboard.

  • To provide a professional and friendly service for all customers
  • To welcome guests to the hotel in a relaxed but courteous manner and deal with any issues arising during their stay
  • To handle and manage all enquiries, bookings and confirmations
  • To manage check-in and check-out of all guests
  • To allocate bedrooms, liaise with housekeeping and ensure rooms are ready on guests’ arrival
  • To answer all client correspondence in a timely and accurate manner
  • To process all individual & group reservations, write proposals and send confirmation letters, maximising the hotel’s revenue
  • To manage daily billing and payments
  • To help at the bar as and when required

Candidate Profile & Skills:

  • Experience in a customer facing role as receptionist or in guest relations
  • High level of spoken and written English
  • Excellent interpersonal skills
  • Pro-active in problem solving
  • Attention to detail
  • Able to work under own initiative in a highly pressured environment
  • Bubbly, friendly and positive attitude
  • Mentality of being a true host, with focus on client service and taking responsibility beyond direct client duties
  • Flexibility to work shifts                                                  

Please e-mail your CV and covering letter stating the reasons why you want to work for Green Rooms to charlotte@greenrooms.london 

@GreenRoomsHotel

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