Implementing a new box office, marketing and fundraising solution is a big job. We need a safe pair of hands to get our clients live with Spektrix, who can wear many hats.
You're a technical specialist, a tutor and problem solver - on hand to ensure clients make the most of the system. You’re a change specialist, guiding clients through periods of transition, influencing business processes and system set-up. Finally, you’re a multitasker with projects under your charge from start to finish: managing internal and external stakeholders and planning so everyone stays on track and on time.
Your responsibilities will include:
Being informed of the sales pipeline, new features, our longer term roadmap, and what our client base are up to
Running the go-live – establishing and managing a detailed project plan including data migration, testing, training, web integration, system set-up.
Working with clients to update their processes, so they can use Spektrix to operate as efficiently and smartly as possible
Understanding large quantities of data to ensure it’s migrated thoroughly and accurately from old systems into Spektrix
Liaise with our Dev Ops team, ensuring data migrations are planned correctly and sticking to project milestones
Liaise with the Support team, ensuring they’re informed and prepared to hit the ground running after the client has gone live
Provide onsite support and training during go-lives and providing phone and email support where needed after
Sharing insights and learnings in project reviews that aid in future projects
You should have
A sense of ownership for everything you deliver
Impeccable organisational skills – a knack for spreadsheets, timelines and stakeholder management
Excellent communication and presentation skills
Strong analytical and data manipulation skills including a high level of competency in Excel
A willingness to contribute to the overall development of the company, taking on responsibility or additional duties that may fall outside the general duties listed above
A passion for using technology for solving problems
For full job description and to apply please visit: